For products marked as "Made To Order", please allow 2-4 weeks for the order to be shipped.
Fabric headbands and most bows ship within 1 to 2 business days after order processing.
Products marked as "In Stock" will ship 1-5 business days after order processing.
For a more detailed delivery date please contact customercare@leletny.com.
SHIPPING POLICY
LELET NY pieces are made to order, please allow 15 business days for your order to ship. We may be able to expedite your shipping for an additional charge. If you need expedited shipping please place your order over the phone by calling 646-998-5505 or email customercare@leletny.com.
INTERNATIONAL SHIPPING
All orders shipped outside of the United States are subject to additional shipping charges. Any import duties and taxes that are charged when the parcel reaches the destination country, are the responsibility of the recipient. If you have questions related to customs charges please contact your local customs office.
PROCESSING - DELIVERY - TIMES RETURNS
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.
LELET NY wants you to be happy with your purchase, if you are unsatisfied with your order we will accept your return within 14 days of your order's arrival. Please note that orders containing more than 3 items, only 2 will qualify for a refund. This is due to our slow paced fashion model in which everything is made to order, as well as to reduce waste in the environment. All returns must be in their original packaging with tags attached, and unworn. Please email customercare@leletny.com with your return request within 14 days of the date your item was delivered. The returnee is responsible for any additional shipping charges. We are not responsible for any return packages not received. Any return request after 14 days of the order being delivered only qualifies for store credit. Return request made 30 days after your order was delivered, will result in final sale.
Please allow 5-7 business days for the refund to post to your account. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.
Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
Sale items and are final sale cannot be returned or exchanged.
CUSTOMER EXPENSES
Customer is responsible for shipping + tax (tax is only charged in the state of New York) + any applicable duties (for international orders).