Repairs

We accept repairs for LELET NY items purchased from LELETNY.COM, our official app, or items purchased in our showroom. All items have a 1 year warranty from the date of delivery. 

What is covered:

• Manufacturing Defects: This includes but is not limited to; broken or faulty clasps, broken elastics, fallen pearls or crystals, damaged earring posts.  
• Material Defects: Problems with materials that are not due to wear and tear such as, unraveling, loose crystals, pearls, or applique, cracking or peeling of plating. 

What is not covered:

• Normal Wear and Tear: LELET NY products are designed for everyday use, but like all accessories they will naturally show signs of wear after frequent use. 
• Damage from misuse or accidental damage due to improper storage.
• Loss or Theft
• Damage Due to Environmental Factors: Exposure to oils, chemicals, water.

Any repair requests made after 1 year are subject to a repair fee of $25 per item. Repairs are based on the availability of the material. To request a repair please contact Customercare@leletny.com with your order number and image of the item.