FAQ

WHERE IS MY ORDER?
Products labeled as “In Stock” ship 2-5 business days after your is processed.

Products labeled as ‘Made to Order” ship within 2-4 weeks after your order is processed. Our time frame varies on each piece. If you would like a more detailed timeframe please contact customercare@leletny.com

Orders are processed Monday through Friday. Orders placed after 1pm EST will be processed the following business day. Orders placed during the weekend will begin processing the following business day (Monday). 

WHY DOES MY ORDER TAKE SO LONG TO SHIP?
All of our pieces are hand made in small batches in New York City to ensure that our pieces are ethically and sustainably made. 

Our production process has three steps: design, development and plating, all done in different production facilities.

CAN I REQUEST TO HAVE MY MADE TO ORDER ITEM RUSHED?
If you need your order rushed, please contact us at customercare@leletny.com and we will do all we can to get your order to you as quickly as possible.

CAN I RETURN MY ORDER? 
We want you to love your purchase, if you're not happy with your order, we accept returns up to 14 days after your order's arrival. 

To initiate a return request please email customercare@leletny.com with your return request within 14 days of the delivery date. The returnee is responsible for any additional shipping charges. 

We are not responsible for any return packages not received. Any return request after 14 days of the order being delivered only qualifies for store credit. Return request made 30 days after your order was delivered, will result in final sale.

Please note that for orders containing 3 or more pieces, only 2 pieces will qualify for a refund. The same method will apply if you place separate orders on the same day. To avoid ordering pieces that you're not sure of, we suggest submitting a styling request form.

HOW CAN I CONTACT CUSTOMER SERVICE?
Our business hours are Monday through Friday from 10am - 5pm. To reach customer service please call 646-998-5505 or email customercare@leletny.com. If contacted via email please allow 24 hours to receive a response.

I RECEIVED MY ORDER, BUT SOMETHING IS WRONG:
If you receive your order and a piece is missing or a piece arrived damaged please email customercare@leletny.com so that we can resolve the issue for you.

DO YOU HAVE A STORE?
We have a showroom in NYC. Visits are held by appointment only during business hours Monday through Friday. Please click here to make a showroom appointment. If you are unable to visit our showroom please click here for a list of our stockists. 

WHAT IS ANTIQUE GOLD & SILVER? 
Some of our products are offered in Antique 14k Gold & Silver which is a plating process that has a vintage and aged finish to the finalized product. 

DO YOU OFFER REPAIRS?
Yes! To get more information on our repair policy please click here

DO YOU PARTIALLY SHIP ORDERS?
We do not provide partial shipments unless requested by the customer. Please note partial shipments are an additional fee for both domestic and international. If you wish to request a partial shipment please contact customercare@leletny.com