Orders are processed within 2-5 business days. Orders are processed Monday through Friday. Anything placed after 1pm EST begins processing the next business day, and weekend orders start Monday. Once your pieces are on their way, we'll send tracking straight to your inbox. Made-to-order, preorder and some bridal styles take a little longer to come to life - see timing on the product page.

Because nothing here is mass-produced. Every piece is handmade in small batches right here in New York City, so everything we make is ethical and sustainable. Each one moves through three stages, design, development, and plating, across different studios before it reaches you.

Not by default, but we can on request. Partial shipments carry an additional fee for both domestic and international orders. Just reach out to customercare@leletny.com to set it up.

We ship to globally. International duties and taxes are due on delivery.

Domestic orders over $150 ship free. Standard and expedited options are shown at checkout, so you can pick the pace.

We move fast to get orders out, so reach us at customercare@leletny.com and we'll do our best. Once an order ships, it's officially out of our hands.

You can, but please note: for orders shipped to a hotel, Lelet NY can't be responsible for parcels that can't be located after delivery is confirmed. Keep an eye on your tracking and try to be available to receive your package.

We know how frustrating this is, and we genuinely wish we could fix every case. But once a carrier marks a package delivered, we're no longer able to take responsibility for lost or stolen items. Email customercare@leletny.com and we'll help however we can.

Once your order leaves our studio, it's in the carrier's hands, so we can't take responsibility for failed delivery attempts — things like incomplete addresses, unclaimed packages, or other carrier issues. If your order comes back to us, we'll reach out to coordinate a re-shipment (additional shipping fees apply). Double-checking your address at checkout and watching your tracking goes a long way.

Not quite right? You have 14 days from delivery to return unworn pieces in their original condition and packaging for a refund. After 14 days, returns qualify for store credit, and anything not returned more than 30 days after delivery is considered final sale.

We can't take responsibility for return packages we never receive, so hold onto your tracking. And for orders of 3 or more pieces, only 2 pieces qualify for a refund — the same applies to separate orders placed on the same day.

Start your return here.

Yes, all sale items and personalized or engraved pieces are final sale and can't be returned or exchanged.

We'll make it right. Email customercare@leletny.com with your order number and a photo within 14 days of delivery and we'll sort it immediately.

Our accessories are crafted with premium materials such as Swarovski crystals, sterling silver, gold or rhodium plating, semi-precious stones, silks, and fine leathers. Each style lists its exact materials on the product page.

A few of our pieces come in Antique 14k Gold and Oxidized Silver — a plating process that gives the finished piece a vintage, beautifully aged finish.

Treat them like the fine accessories they are: keep them dry, store them flat or in their pouch, and avoid contact with perfume, hairspray, and water. A soft cloth keeps crystals sparkling. Handled gently, they're made to last.

Our clips, pins, and headbands are designed to hold across a range of hair types and textures. If you're choosing between styles for fine vs. thick hair, reach out - we're happy to help you find the right fit.

All pieces purchased through leletny.com, our app, or showroom carry a one-year warranty from the date of delivery.

• What's covered: manufacturing and material defects, including broken clasps, fallen crystals or pearls, damaged earring posts, loose appliqué, and cracking or peeling plating. Elastic replacements are also covered.
• What's not covered: normal wear and tear, accidental damage, improper storage, loss or theft, or damage from exposure to oils, chemicals, or water.

To request a repair, email customercare@leletny.com with your order number and a photo of the item. Customers cover inbound shipping; we'll handle the return. Repair requests made after one year are subject to a $25 fee per item, subject to material availability.

We're here Monday through Friday, 10am–5pm. Email customercare@leletny.com — please allow 24 hours for a response.

We have an NYC showroom open by appointment only, Monday through Friday during business hours. Book your visit here. Can't make it in? Browse our list of stockists here.